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In a recent survey, some 9 out of 10 employers said member communication was important to the success of their pension schemes – with 38% of employers saying the quality of member communications was the most important feature of a pension scheme.*

Yet, despite the recognition that communication is important, not all firms are doing enough to ensure employers understand their pension provision and the level of benefits employers are providing.

Professional Pensions hosted the first conference in the pensions industry which focused specifically on communication to help improve member engagement. This exclusive forum took place on Tuesday 9th February at the Hilton London Tower Bridge.

The inaugural Communications Forum allowed delegates to explore key issues surrounding pension scheme communication. Sessions during the conference included case studies to help delegates understand what their peers are doing today to create better communication with their members. Delegates also had the opportunity to:

• Understand why communication must be of the highest quality in order to get the message across effectively.
• Discover how to put their members at the centre of communication design.
• Explore how online offerings can empower members more by offering immediate interaction in a secure environment.
• Examine how to boost employee awareness of income in retirement and increase action with the scheme.
• Uncover how communications can help connect employees with a wider range of saving options.

For more information about the programme and speakers, please click here.

Tuesday 9th February at the Hilton London, Tower Bridge

* These findings are from the Hymans Robertson 2009 Pensions Communications Survey